Information note for information and complaints

INFORMATION NOTE pursuant to art. 13 of L. Decree 196/03 and art. 13 of EU Reg. 679/2016

This information note describes the methods of collection and use by Pharmacare S.r.l. (hereinafter "Pharmacare", or "Data Controller") of the personal data you have provided, as the Data Controller for processing your personal data pursuant to applicable legislation.

The information detailed below is valid only for this website. The data processing will be based on the principles of correctness, lawfulness, transparency as well as on the protection of your rights, in particular the right to privacy. Your prior consent will be requested, where necessary, in relation to any specific use or processing of the personal data.

The Data Controller declares to have appointed, according to its organisational structure, Managers and any potential Data Processors. Their names will be communicated to you on specific request.


The personal data you provide will be used for managing your requests and reports, which may include: requests for information on the activities carried out by Pharmacare, on Pharmacare products or on materials and product samples, reports (including complaints) concerning product quality.

The personal data will only be processed upon receipt of a specific consent to the processing of the personal data provided by the data subject. Consent can be provided at the end of this information note. Consent may be revoked at any time. The revocation does not affect the processing required by law, that of the data rendered anonymous and the processing already carried out at the time of the request for revocation.

You undertake not to communicate to Pharmacare personal data relating to third parties, except with their prior authorisation. Should this circumstance occur, you declare that you are aware, granting the specific consent, of holding the role of Data Controllers of the third parties’ personal data transmitted, undertaking to exempt and hold Pharmacare harmless from the obligations imposed by the legislation on the processing of personal data.


Your personal data is collected and processed in compliance with the obligations and guarantees provided by the law on the processing of personal data, contractual clauses and company regulations. The personal data will be processed through manual or electronic means, including through computerised means and, in any case, in such a way as to guarantee the security and confidentiality of the data for the time necessary to achieve the aforementioned purposes and for the time during which the Data Controller is subject to retention obligations for the purposes established by law, including for tax and accounting matters, and in any case according to what is necessary for protecting its interests in civil law.

The processing of your personal data will be carried out based on your consent. The provision of your personal data is optional, but strictly necessary for the indicated activities. In case of refusal to provide the requested personal data and/or to provide the consents when requested, the performance of the aforementioned activities may be limited or impossible.


Personal data will not be disclosed except to the DPO, to the managers and to the data processors specifically appointed by the Data Controller. The name of the DPO, of any Managers and Processors in charge of processing your data will be provided upon request.


The data subjects involved in the processing of their data have the right to access these, to obtain confirmation of their existence as well as a copy of the same, to request and obtain the correction of the content or the cancellation, to object to the processing or to request that it be limited. The exercise of any other statutory rights is guaranteed, such as the portability of the data itself.


If you wish, you can consult the Italian Data Protection Authority website ( to lodge a formal complaint.